Terms of Service for both new and current customers are explained on this page. We kindly ask that you read them carefully. By subscribing to our portal, you agree to all of the terms outlined below.
Current Service Area
Currently we offer our lawn and landscape maintenance services to the following communities: North Dallas, Highland Park, University Park, Richardson, and Wylie. Please see the zip code list to ensure we service your property.
Lawn Maintenance Season
At Timberline we service properties year round to ensure your property looks its best. Here is our recommended yearly service schedule:
- One service in January and February (Twice for Commercial);
- Bi-weekly in March;
- Weekly April through October;
- Weekly in November for leaves;
- First three weeks of December for leaves.
(see the calendar on our lawn service page). We follow the recommended service schedule unless instructed otherwise. We do offer fertilizer, hedge trimming, and pre-emergent applications at an additional cost (see lawn service page for recommended applications).
Mowing with a commercial grade mulching mower; Trimming grass around obstacles with a string trimmer; Edging walkways and driveways; Blowing off all grass clippings; Closing all gates before leaving your property. If your property is in extremely poor shape you will be charged double for the initial clean up service (this is a one time fee for severely neglected properties). We practice environmentally friendly mulching instead of bagging clippings.
During the fall, heavy leaves are a problem on some properties and can more than double the time we spend during each service. We will bag leaves (up to 1 bag) per visit. Additional bags will be charged $10/bag. If excessive we will have to schedule a leaf clean-up session. If you like to opt-out for leaf bagging/mulching service you need to notify us before the fall season starts.
Customer satisfaction is a top priority for Timberline Lawn and Landscape. We are constantly going the extra mile for every one of our customers. When you sign up for service expect to be well taken care of! If for any reason you are not satisfied with your service, please contact us within 24 hours. We cannot issue refunds for the service, but we will ensure your service is up to your standards.
Prices of Service
Lawn care prices are based on your total lot size without considering improvements. A quick quote is available online at this link. For larger properties and landscaping jobs an estimate will be provided. If a change in your rate is necessary, we will contact you and make adjustments accordingly.
We assign one day a week for your service and once that day is assigned, your service day will not likely change unless for weather conditions. However, due to unforeseen situations, we may service you up to 2 days behind. So if you don’t see us the day you are assigned, we will most likely be there the next day. If we cannot get there within 2 days we will not most likely skip that week and you will not be charged. Service will be completed between 7 am and 7 pm on that day. Unfortunately, we cannot adhere to a more specific time frame.
In case of heavy rain your service day will be re-assigned to the next available day. Sometimes we may come one day in advance. We will mow on days of moderate rain, always taking into consideration any drainage problems your property may have before we begin.
Missed section or Missed part conditions
In case the crew missed some parts/sections of the customer property, it is necessary to send us within 48 hours (preferably with pictures) via email. The corrective action will be scheduled within 48 and will inform to the customer during this time. The maintenance operation will be scheduled within a max of one week.
Customers may skip their normally scheduled service at any time, with at least 24 hours notice. There is a maximum of 2 skipped mowings a year.
For lawn care we use recurring billing via credit card to keep our prices low. To set up service, simply visit the lawn care page and follow the easy steps. Once submitted, the customer’s credit card will be processed through our payment gateway and charged weekly or bi-weekly depending on your service needs. We don’t charge you until 7 days after sign up and the service should be provided within 7 days. In the winter for January and February, we come once a month so we defer the billing to February. From time to time, we will perform additional services at your request and give you the option to pay manually with a check. You agree for us to charge it to your card on file if there is still a balance due after 30 days. For landscaping jobs, we require credit card verification for the estimated total before the service is scheduled. This verification can be done on the payment page and your card will not be charged until the day after your service is completed. We expect a phone call within one business day if any problems need to be resolved or additional work needs to be completed. We are always willing to go the extra mile for our customers and expect to be notified if problems arise.
We do not require that you sign a contract when you sign up for service. Our service is ongoing from week to week and season to season until you cancel. Unless otherwise specified, you may cancel service, with no added charges, at any time after your 4th mowing. If service is cancelled before the 4th mowing, weekly or biweekly, a service charge of $50.00 will be charged to your account. Cancelation of service must be done at least 48 hours before your next scheduled service day.
It is our duty to do the best to service your yard. On your scheduled day of service we require that you make sure your lawn is free of toys, hoses, and other items that may be damaged during service. If items are not moved, we may avoid the area. If we continue to service the area, we are not responsible for any damages to the items. We also require gates to be working properly and accessible. We are not responsible for gates not functioning as the problem is usually self-deteriorating. The crew has no means of knowing as they try to open the gates. Sprinkler heads damaged by our staff will be replaced promptly. All other damages, we require you to contact us within 48 hours from the time we visited the property. If we break your window/glass, we will credit you up to 4 mows (up to $150 per incident) and promptly send our preferred glass service provider. If you choose, they will repair your glass at affordable contracted rates. You pay the glass invoice bill. You don’t have to use our provider. You can use your own service provider or even file with your homeowner insurance, which is usually covered 100%. We are not responsible for any plants or flowers that are not in flower beds. They are at risk of being mowed or weed eated. The crew has no way of knowing if they are ornamental or weeds.
We encourage you to communicate with us first if you have any issues or concerns about our services. By doing so, we can work together to resolve any disputes quickly and amicably. If you choose to dispute a charge without first contacting us, you will be charged a $50 fee assessed by the bank. This fee is passed on to you as a result of not attempting to communicate with us. We reserve the right to refuse service to anyone who files a dispute without first communicating with us.
We love dogs and other pets, but for the safety of our staff and your pet, make sure your pet is restrained on your day of service. We also ask that your lawn is free of excessive pet droppings. In severe cases the property will be skipped.
We understand locking your gates, but on your scheduled day of service we must have access to your property. If you choose to use a lock, please use a combination style lock and provide us with the combination. We can assure that your gate will be locked before we leave your property. If gates are locked or not functioning we will have to skip the backyard.
Your irrigation system must be set to off on the day of your scheduled service. Additionally, we also ask that you do not run your system the night before your service day as this increases the chance of damage to your lawn. Excessively wet lawns will not be serviced, due to the risk of damage.
Timberline Lawn and Landscape may collect personal information such as your contact, billing and shipping information. We may also collect demographic information. We collect information regarding your interactions with our Web sites using cookies or clickstream technology. We may also obtain additional personal and non-personal information from third party providers.
By placing your order for lawn service you have accepted the terms and provisions outlined above.